Comments on: Expect Trouble Activating Your iPhone

By: worrymon

worrymon — Mon, 02 Jul 2007 17:03:07 +0000

(Overzealous) Joe said: “This is TOTALLY FALSE! APPLE and ITUNES has NOTHING to do with it. It is PURELY ATT/CINGULAR WHO HAS DROPPED THE BALL HERE. ATT IS 1000000000000000000% to blame on this one.”

Apple dropped the ball when they entered an exclusivity deal with AT&T and then didn’t ensure that their strategic partner couldn’t keep up. If you sell a product and require a third party to allow your customers to use said product, it’s still your name on the device and customers will still associate your product with the (perceived) poor service. Oh, and calm down with all the caps and the quintillion percents, this problem isn’t going to make the Apple Corp go away any time soon.

And I say, if I go someplace to buy a phone and can’t have it activated before I leave the store to see if it works, well, they won’t get my money.

By: AT&T activations girl

AT&T activations girl — Mon, 02 Jul 2007 02:04:13 +0000

I work in the activations department at AT&T, we are overwhelmed with calls to activate iPhones. Activation times are taking longer than expected due to the call volume.. for faster processing.. follow the instructions to activate on your iPhone provided by iTunes. It will get submitted to us and we can and will activate your phone as quickly as possible. You’ll get an email on your iPhone that lets you know when its been activated. Please make sure when you are setting up your account that you are checking and double checking your information.. this way we do not have to put a HOLD on it due to misinformation on your account. Check your rate plan.. is it compatible with the features you want? All these things make a huge difference when activating your phones.
Another thing to keep in mind.. if you already have a cell number from a different provider than AT&T we have to wait for them to release that number to us so we can give it to you. This takes longer than “Just minutes ” to activate your phone.. so if you haven’t already called your current service provider and let them know you want to PORT your number to AT&T.. please .. please do so.
We are working real hard on getting your new toys activated. We haven’t forgotten about you.

By: Angry Mob

Angry Mob — Sun, 01 Jul 2007 19:35:03 +0000

Well I have Sprint and it’s taking forever to get my iPhone activated as well. These problems are making Apple look really bad. AT&T looks incompetent as well but lots of people already thought poorly of them.

By: Joe

Joe — Sun, 01 Jul 2007 06:57:26 +0000

This is TOTALLY FALSE! APPLE and ITUNES has NOTHING to do with it. It is PURELY ATT/CINGULAR WHO HAS DROPPED THE BALL HERE. ATT IS 1000000000000000000% to blame on this one.

By: ifoAppleStore - News and information about Apple Inc.'s retail stores

ifoAppleStore - News and information about Apple Inc.'s retail stores — Sat, 30 Jun 2007 08:17:50 +0000

[...] In-Store iPhone Reg Permitted The 10ZenMonkeys Web site reports that Apple has anticipated in-person customer complaints at the retail stores [...]